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Ann Marie T. Sullivan, M.D., Acting Commissioner
Governor Andrew M. Cuomo

Administrative Practices
Advice for Mental Health Programs

NYS Office of Mental Health
January 2004

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Introduction

The purpose of this document is to provide advice for programs licensed by the NYS Office of Mental Health regarding administrative practices, processes and structures that contribute to the financial well-being of an agency, and facilitate better ways of doing business. Much of this advice was gleaned from a review of corrective action recommendations resulting from on-site reviews of a variety of mental health providers. These recommendations are now presented in a consolidated format.

This document is organized into the following six components:

Providers are encouraged to share these materials with their Board of Directors, as well as members of the executive, clinical and finance staff.

Governance Structure

Billing and Accounting System

Compliance with Medicaid Requirements

Fee Schedules

Quality and Productivity

Expenditure Control