Skip to Main Content
NY.gov Portal State Agency Listing Search all of NY.gov
Ann Marie T. Sullivan, M.D., Acting Commissioner
Governor Andrew M. Cuomo

Leading Health Care In The 21st Century
Mental Health Resources Available for Veterans

The conflict in Afghanistan (Operation Enduring Freedom) and the War in Iraq (Operation Iraqi Freedom) are the most sustained combat operations the United States has been involved in since the Vietnam War. Our experience in working with the men and women who have been exposed to combat has shown that they are more at risk of developing Post Traumatic Stress Disorder (PTSD), Traumatic Brain Injury (TBI) and other mental health problems.

The Department of Veterans Affairs (VA), New York State Office of Mental Health (NYSOMH) and New York State Division of Veterans Affairs (NYSDVA) have collaborated to identify the broad range of mental health services that are available through­out New York State for veterans. This booklet is designed to raise awareness about mental health issues related to combat and to identify resources that are available to veterans including women, active duty soldiers, National Guard troops and reservists.

Veterans returning from combat may have difficulty in identifying or discussing the problems they are experiencing (e.g., substance abuse, domestic violence, poor anger control, etc.). These concerns may be directly related to their military service. They may also be rooted in combat-related PTSD (Post Traumatic Stress Disorder) and TBI (injury to the brain caused by a significant force). Any of the problems mentioned above can negatively impact a veteran’s ability to function socially, occupationally or educationally.

One of the problems veterans faced while overseas is that they would often go right back to duty after being in­volved in an explosion without aware­ness that an injury occurred and therefore not be aware that they may have TBI. Veterans with PTSD may think they have no problems related to the combat they experienced because the symptoms do not often present until the veteran returns home. That is why it is so important to ask about veteran status and to refer veterans to the following agencies.

General Military Service History*

  • Tell me about your military experience.
  • When and where do you/did you serve?
  • What do you/did you do while in the service?
  • How has it affected you?

    If your patient answers "yes" to any
    of the following questions, ask,
    "Can you tell me more about that?"

  • Were you a prisoner of war?
  • Did you see combat, enemy fire, or casualties?
  • Were you wounded or hospitalized?
  • Did you ever become ill while you were in the service?

* www.va.gov/oaa Leaving OMH site

Issues of Concern

It is recommended that all veterans be asked the following questions.

Post Traumatic Stress Disorder PTSD

In your life, have you ever had an experi­ence so frightening, horrible, or upsetting that, in the past month you…

  • Have had nightmares about it or thought about it when you did not want to?
  • Tried hard not to think about it or went out of your way to avoid situations that reminded you of it?
  • Were constantly on guard, watchful, or easily startled?
  • Felt numb or detached from others, activities, or your surroundings?

VA Health Care Services

VA provides every active-duty soldier, reservist or National Guard combat veteran two years of free health care beginning on the date of discharge for all illnesses and injuries, unless clearly unrelated to military service.

The Veterans Health Administration (VHA) provides a number of health care services including:

VA health care benefits, facilities and services in upstate New York:
Web site: www.visn2.va.gov Leaving OMH site
Telephone: 1-888-823-9656

VA health care benefits, facilities and services in downstate New York:
Web site: www.nynj.va.gov/ Leaving OMH site

Resources Available to Veterans

VA Health Care Services
VA Post Traumatic Stress Disorder Resources

Web site: www.visn2.va.gov/apps/health/alphaaction.cfm?TID=80 Leaving OMH site

Veteran Centers
Veteran Centers serve veterans and their families by providing professional readjustment counseling services to support post-war adjustment in the community. The Centers focus on counseling for military traumas, employment and family problems. Individual and group counseling is available for veterans and their families. Veteran Centers also provide referral services for VA benefits and medical services, and act as a liaison with community agencies.

To find a Local Veterans Center:
Web site: www.va.gov/directory Leaving OMH site
Telephone: 1- 800 -1 827-1000

Veterans Service Contact Center
1-888-823-9656

For information on eligibility, VA health care benefits, enrollment, or questions on your billing statement

Telcare
1-888-838-7890

For immediate medical advice any time any place

VA Health Care on the Web
www.visn2.va.gov/ Leaving OMH site

For reliable health information on the Web
www.myhealth.va.gov Leaving OMH site

Produced by Network Communications
Designed and printed by the Network Print Shop, Bath VA Medical Center
Official DoD photos provided by Joint Combat Camera Center, Defense Visual Information Directorate

New York State Resources
New York State has an extensive public mental health system that serves more than 500,000 individuals each year. The Office of Mental Health (OMH) operates psychiatric centers across the State, and also regulates, certifies and oversees more than 2,500 programs that are operated by local governments and nonprofit agencies. These programs include various inpatient and outpatient programs, emergency, community support, residential and family care programs. Veterans and their family members may access these programs through their local mental health system. The OMH Web site includes a tool that will help you determine the mental health programs available in your county. To access mental health services in your area contact your local County Department of Mental Health.

New York State Office of Mental Health

Licensed OMH Programs in your County

Directory of County Mental Health Departments Leaving OMH site

New York State Division of Veterans Affairs
The New York State Division of Veterans’ Affairs was created to assist veterans, members of the armed forces, their families, and their depen­dents in securing benefits earned through military service. For more than half a century, the Division has been a strong advocate for veterans and veteran issues at the local, state, and national level. Web site: www.veterans.ny.gov Leaving OMH site

Reaching Us Is Easy

VA Medical Centers:

Albany
113 Holland Avenue
Albany, NY 12208
(518) 626-5000

Batavia
222 Richmond Avenue
Batavia, NY 14020
(585) 297-1000

Bath
76 Veterans Avenue
Bath, NY 14810
(607) 664-4000

Buffalo
3495 Bailey Avenue
Buffalo, NY 14215
(716) 834-9200
Toll free: (800) 532-8387

Canandaigua
400 Fort Hill Avenue
Canandaigua, NY 14424
(585) 394-2000
(800) 204-9917

Syracuse
800 Irving Avenue
Syracuse, NY 13210
(315) 425-4400
Toll free: (800) 792-4334

Community-Based Outpatient Clinics:

Auburn
Auburn Memorial Hospital
17 Lansing St.
Auburn, NY 13021
(315) 255-7002

Bainbridge
109 North Main Street
Bainbridge, NY 13733
(607) 967-8590

Binghamton
425 Robinson Street
Binghamton, NY 13001
(607) 772-9100

Carthage
3 Bridge Street
Carthage, NY 13619
(315) 493-4180

Catskill
Greene Medical Building
159 Jefferson Heights
Catskill, NY 12414
(518) 943-7515

Clifton Park
1673 Route 9
Clifton Park, NY 12065
(518) 383-8506

Cortland
1129 Commons Avenue
Cortland, NY 13045
(607) 662-1517

Dunkirk
166 East 4th Street
Dunkirk, NY 14048
(800) 310-5001

Elizabethtown
P.O. Box 277, Park Street
Elizabethtown, NY 12932
(518) 873-3295

Elmira
Health Services Building
200 Madison Avenue, Suite 2E
Elmira, NY 14901
(877) 845-3247

Fonda
Camp Mohawk Plaza
2623 State Highway 30A
Fonda, NY 12068
(518) 853-1247

Glens Falls
84 Broad Street
Glens Falls, NY 12801
(518) 798-6066

Ithaca
10 Arrowwood Drive
Ithaca, NY 14850
(607) 274-4680

Jamestown
608 West 3rd Street
Jamestown, NY 14701
(716) 338-1511

Kingston
63 Hurley Avenue
Kingston, NY 12401
(845) 331-8322

Lackawanna
Our Lady of Victory
Family Care Center
227 Ridge Road
Lackawanna, NY 14218
(716) 822-5944

Lockport
5883 Snyder Drive
Lockport, NY 14094
(716) 433-3890

Malone
3372 State Route 11, Main Street
Malone, NY 12953
(518) 483-1529

Massena
1 Hospital Drive
Massena, NY 13662
(315) 769-4253

Niagara Falls
2201 Pine Avenue
Niagara Falls, NY 14301
1-(800) 223-4810

Olean
465 North Union Street
Olean, NY 14760
(716) 373-7709

Oswego
Seneca Hills Health
Services Center
County Route 45A
Oswego, NY 13126
(315) 343-0925

Plattsburgh
80 Sharron Avenue
Plattsburgh, NY 12901
(518) 561-6247

Rochester
465 Westfall Road
Rochester, NY 14620
(585) 463-2600

Rome
125 Brookley Road
Building 510
Rome, NY 13441
(315) 334-7100

Schenectady
1322 Gerling Street
Sheridan Plaza
Schenectady, NY 12308
(518) 346-3334

Troy
295 River Street
Troy, NY 12180
(518) 274-7707

Warsaw
Wyoming County
Community Hospital
400 N. Main Street
Warsaw, NY 14569
(585) 786-2233

Wellsville
3458 Riverside Drive
Route 19
Wellsville, NY 14895
(607) 664-4660
(877) 845-3247

Comments or questions about the information on this page can be directed to the Community Outreach and Public Education Office.